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Take you customer service to another level with Help desk software

The complete solution for customer service. Okdesk takes the chaos out of your support and let you focus on your business instead!

Okdesk — best in class helpdesk software. 5 minutes to get the first results!

Boost your performance to the next level! Here`s why our customers choose us:
Helpdesk system based on the experience of 10,000+ companies
Unique functions and easy start!
Very fast results. already in 5 minutes!

Easy to use. 100% mobility with our user-friendly apps

The one Helpdesk system

to run your entire service business

Out of the box
Wialon integration
EQUIPMENT, SENSORS &
INFRASTRUCTURE MAINTENANCE
Dispatching and
Scheduling
Powerful
ticket tracking
 
Order
management & billing
Recurring
Jobs
Multichannel
communications
CRM &
contract management

The Asset-Centric Field Service Solution with outstanding planning & controling features

Scheduling module allows users to distribute the requests between engineers evenly, taking into account their location, current availability and planned workload. GPS tracking helps to see & control the employees and the requests on the map, so the tickets can be distributed on-the-go to the nearest engineer. That increases their working efficiency by 40%.

Fully Field Service with GPS tracking



A full-featured mobile applications for field professionals eliminates the need to call the help desk service, and also reduces the cost of SMS notifications to 0.
Routes to the facilities, writing off labor costs, attaching photos — all this allows you to speed up ticket`s resolution and to increase control over the quality of their execution.

Everything at hand
A full-fledged mobile workplace for solving all questions on applications.
Online Directory
All the necessary information about clients, objects, equipment.
Advanced checklists
Don`t miss a single important step.
QR codes
For quick registration of applications and write-off of spare parts.
Everything at hand
A full-fledged mobile workplace for solving all questions on applications.
Online Directory
All the necessary information about clients, objects, equipment.
Advanced checklists
Don`t miss a single important step.
QR codes
For quick registration of applications and write-off of spare parts.

Boost your performance to the next level

Track locations of the tickets and service technicians in a real time. Drag and drop a ticket on the map to assign it to the best located technician. Cut your ticket resolution time up to 40% and reduce logistics expenses up to 30%.

User friendly mobile app for clients



Outstanding mobile application for your customers. Register new tickets using a text or voice to text input. You can leave voice comments and they will be automatically transferred into text. Get notifications from a built in chat with your support where you can text and attach photos. Manage your tickets straight from the application: confirm or resume resolved tickets, rate the works done.

Don`t miss anything
Receive the most important notifications for your requests and respond on-the-go.
Maximum transparency
Check the progress of your requests and be aware of the current situation 24x7.
Convenience and innovation
Register requests and leave comments by voice. They will be automatically transferred into text.
Don`t miss anything
Receive the most important notifications for your requests and respond on-the-go.
Maximum transparency
Check the progress of your requests and be aware of the current situation 24x7.
Convenience and innovation
Register requests and leave comments by voice. They will be automatically transferred into text.

Unique integrations with vendors. Out of the box Wialon integration

Сonnect your Wialon account with Okdesk just for several seconds and all information about Units and Sensors will be synchronized! You are ready to create WOW customer service!

Manage all your business indicators

All necessary dashboards and key metrics reports are built into Okdesk. We also provide an integration with BI systems.
Analytical multi-level report panel
It will help to identify the real source of problems.
Benchmarking
Become the best in the industry and use it on sales.
All your business metrics in one hand
Dozens enterprise level dashboards with various detailizations of your performance metrics.

Approved by 10000+ service businesses, vendors & fleet management integrators

Okdesk is the right way to facilitate the work of support team and increase the efficiency of the company at the same time. For our company, Okdesk became a good, full-fledged help desk for service- with geo-targeting, personal dashboard of a client, reporting, a convenient interface for working with requests. One solution for sales force automation (CRM) and Support (Help Desk).
Adrian MERLAN
CEO Adpos Retail Systems
By incorporating Okdesk, Epol has obtained in the short term a system that supports post-sale management and customer satisfaction. We believe that these types of tools are very important as they allow ordering key areas of modern and successful companies.
Mauricio Hinojosa
Epol general manager
Our partners use Okdesk for their customer service processes automation. We, as a vendor, are aimed at our partners business development and improvement. Especially for this, we have developed out-of-the-box Okdesk integration, which helps end-customers sent requests to the service partner without a hitch directly from the Scout-studio interface
Ivan Kotov
product owner
We are fleet management integrator from Chile. But we do business in Lat.Am & Spain. Okdesk...That`s great! It helpes automate all of our service activities. We also did an integration with monitoring system via API according to our special cases. Great job, guys!
Angelo Mosso
Gerente General GPS7000
I find Okdesk application extremely useful, very well and complex created to attend many areas in supporting and helpdesk.
Teodorescu Gheorghe
Director, Teron Systems
We use Okdesk to provide support for our entire dealer and partner network. The system is the most understandable and customizable. That is why we constantly connect our other divisions to work with it, automating an increasing number of processes.
Rinat Gafurov
Head of technical support service "Escort"
Start providing WOW service today
Ready-made tools for multi-channel support and out-of-the-box integrations with Wialon & other vendors. The first results in 5 minutes after registration.
 
Uptime time past
12 months – 99,98
100k
The number of customers who
support using Okdesk
 
Active development. Large
release once a month