Helpdesk for fleet management integrators & service companies based on the experience of 10000+ international service businesses

Register 100% of incoming tickets through 8 channels. Help to reduce ticket resolve time up to 30% and increase customer satisfaction up to 99.5%. Your customers will say WOW!
The one Helpdesk system
to run your entire service business
Out of the box
Wialon integration
Units & sensors
maintenance
Dispatching and
Scheduling
Powerful
ticket tracking
 
Order
management & billing
Recurring
Jobs
Multichannel
communications
CRM &
contract management
The Asset-Centric Field Service Solution with outstanding planning & controling features
Scheduling module allows users to distribute the requests between engineers evenly, taking into account their location, current availability and planned workload. GPS tracking helps to see & control the employees and the requests on the map, so the tickets can be distributed on-the-go to the nearest engineer. That increases their working efficiency by 40%.
Fully Field Service with GPS tracking


A full-featured mobile applications for field professionals eliminates the need to call the help desk service, and also reduces the cost of SMS notifications to 0.
Routes to the facilities, writing off labor costs, attaching photos — all this allows you to speed up ticket’s resolution and to increase control over the quality of their execution.

Move Faster
Do not lose a second. Lay the route to the client and fix the real costs.
Everything`s under control
Attach photos of "events" and reporting documents "on the fly".
Push notifications
Do not miss a single important event, a single application, a single comment.
Move Faster
Do not lose a second. Lay the route to the client and fix the real costs.
Everything`s under control
Attach photos of "events" and reporting documents "on the fly".
Push notifications
Do not miss a single important event, a single application, a single comment.
Unique integrations with vendors. Out of the box Wialon integration
Сonnect your Wialon account with Okdesk just for several seconds and all information about Units and Sensors will be synchronized! You are ready to create WOW customer service!
Manage all your business indicators
All necessary dashboards and key metrics reports are built into Okdesk. We also provide an integration with BI systems.
Analytical multi-level report panel
It will help to identify the real source of problems.
Benchmarking
Become the best in the industry and use it on sales.
Profitability and finance
Let you be aware of the most important aspects of your business!

Pricing

Flexible payment options — pay for 3 months to start
«All in One»
Fully automation
$24
per month per license
All modules & features
Mobile apps
Standart support
Starting package - 5 licenses
«Enterprise»
More than 30 licenses?
Have specific requirements?
Contact us to get your personal quote.
Get a special discount for annual subscription
Approved by 1000+ service businesses, vendors & fleet management integrators
OkDesk is the right way to facilitate the work of support team and increase the efficiency of the company at the same time. For our company, Okdesk became a good, full-fledged help desk for service- with geo-targeting, personal dashboard of a client, reporting, a convenient interface for working with requests. One solution for sales force automation (CRM) and Support (Help Desk).
Adrian MERLAN
CEO Adpos Retail Systems
Our partners use Okdesk for their customer service processes automation. We, as a vendor, are aimed at our partners business development and improvement. Especially for this, we have developed out-of-the-box Okdesk integration, which helps end-customers sent requests to the service partner without a hitch directly from the Scout-studio interface
Ivan Kotov
product owner
We are fleet management integrator from Chile. But we do business in Lat.Am & Spain. Okdesk...That`s great! It helpes automate all of our service activities. We also did an integration with monitoring system via API according to our special cases. Great job, guys!
Angelo Mosso
Gerente General GPS7000
I find Okdesk application extremely useful, very well and complex created to attend many areas in supporting and helpdesk.
Teodorescu Gheorghe
Director, Teron Systems
We use Okdesk to provide support for our entire dealer and partner network. The system is the most understandable and customizable. That is why we constantly connect our other divisions to work with it, automating an increasing number of processes.
Rinat Gafurov
Head of technical support service "Escort"
Start providing WOW service today
Ready-made tools for multi-channel support and out-of-the-box integrations with Wialon & other vendors. The first results in 5 minutes after registration.
 
Uptime time past
12 months – 99,98
100k
The number of customers who
support using Okdesk
 
Active development. Large
release once a month