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Boost Your Vending Machine Business with Okdesk, Your Professional Field Service Management Software

Register 100% of incoming service requests & reduce downtime of vending machines with an effective dispatching module. Track your locations, related assets, and service technicians in real-time to manage your SLA performance.

Say No to Instant Messengers, Hello to Okdesk

“…Requests previously sent to the chat were inevitably lost. Besides, chat rooms and messengers are inconvenient in principle to monitor the completion of specific requests or to understand what our employees have been doing during the day… Such a message thread is unusable for identifying the business’s core problems or spotting important trends.

- Vladislav Blinov, Head of IT and Security Department at Megas Vending. Read the full article on our blog
Decrease Ticket Resolution Time
Multiple channels for receiving service requests, powerful scheduling and dispatching modules, mobile apps for technicians, and dozens of detailed preconfigured reports
Boost Field Employee Productivity
User-friendly mobile app for field technicians to solve all issues in real-time. Evenly distribute requests between engineers based on their location, availability & planned workload
Grow Y-o-Y
Revenue
Professional monitoring of all your metrics with multi-level reporting to improve your efficiency and determine new growth opportunities

Robust Scheduling & Dispatching
Modules with Endless Customization

Automate dispatching, service contracts management, & equipment maintenance on the go.

“…We're continuously customizing Okdesk for our needs. We're creating additional statuses and transitions, expanding the attribute structure, and defining the rules and conditions of transitioning between the stages. And it's all right through the interface with several clicks. For example, we use separate states to track the time our employees spend en route to the places where we install the machines. This allows us to understand how well we’ve built our logistics…”
- Megas Vending.
Read the full article on our blog
FULLY CUSTOMIZABLE WORKSPASE
Automate and improve your maintenance works and ticket resolution with a number of robust features.
Click to see a video
CALENDAR VIEW MODE
Use maximum resources without overloading your maintenance technicians. Drag-and-drop tasks to free slots to optimize your scheduled works.
Click to see a video
MAP VIEW MODE
Track locations of your assets, tickets, and service technicians in real-time. Drag-and-drop a ticket on the map to assign it to the best-located technician.
Click to see a video
“…Previously, our operators used to report the malfunctions they detected through the call center or directly to our dispatchers via messengers. Our goal is to reduce the total downtime, so now our teammates create requests in the Okdesk mobile app by themselves…”
- Megas Vending.
Read the full article on our blog

End-to-End Field Service with GPS Tracking



A full-featured mobile app for field professionals eliminates the need to call the help desk service, also reducing the cost of SMS notifications to zero.

Routing to the facilities, writing off labor costs, and attaching photos – all these features allow you to speed up ticket resolution and increase control over the quality of execution.

EVERYTHING AT HAND
Get in-app access to a list of service requests. You can also add a photo of the premises or as evidence of a job done.
ONLINE DIRECTORY
Have all the necessary information about clients, objects, and more. Pull up any equipment data complete with its entire service history.
ADVANCED CHECKLISTS
Never miss a thing again. Quickly add members and due dates to stay on track. Tick tasks off the checklist as you complete them.
QR CODES
Register applications quickly and write off spare parts by scanning QR codes. You can also fetch any information without manual searching.
EVERYTHING AT HAND
Get in-app access to a list of service requests. You can also add a photo of the premises or as evidence of a job done.
ONLINE DIRECTORY
Have all the necessary information about clients, objects, and more. Pull up any equipment data complete with its entire service history.
ADVANCED CHECKLISTS
Never miss a thing again. Quickly add members and due dates to stay on track. Tick tasks off the checklist as you complete them.
QR CODES
Register applications quickly and write off spare parts by scanning QR codes. You can also fetch any information without manual searching.

Manage all Your Business Indicators in One Place

All necessary dashboards and key metrics reports are built into Okdesk. We also provide integration with BI systems.
See an example of our reports for MS Power BI
ANALYTICAL MULTI-LEVEL REPORT PANEL
Identify the real source of problems with detailed, multi-level reporting.
BENCHMARKING
Monitor and measure your progress to become the best in your industry.
BUSINESS METRICS AT YOUR FINGERTIPS
Leverage enterprise-level dashboards to stay on top of your key metrics.
“…Okdesk has changed our workflow for the better. It's much easier to keep track of requests now. We now can track the operation history for each specific vending machine. If a new malfunction occurs after the specialist's visit, the service history and the technicians' comments may help figure out its source. I think all my colleagues should automate their businesses as soon as possible. In my opinion, Okdesk simplifies operations of any company, makes them systematic and more transparent…”

- Vladislav Blinov, Head of IT and Security Department at Megas Vending. Read the full article on our blog
Take Okdesk on a Test Drive
Register here for a free 14-day trial or send us a request to sales@okdesk.com
Our representatives will be happy to contact you and discuss how Okdesk can fit your vending business needs.
 
Uptime time past
12 months – 99,98
250k
The number of customers
who support using Okdesk
 
Active development. Large
release once a month