Blog Okdesk
Business tips, expert opinions, customer cases & real stories from industries, Okdesk updates
Okdesk in practice29 Dec 2020

Almost doubling the chain business is a major challenge for retailers. The Maxi Retail chain managed to cope with it without increasing their staff. They achieved this by optimizing operations through the use of convenient dedicated helpdesk tools that created a shared information space for dispatchers and executors.

Helpdesk implementation in retail chain

Expert and market opinions14 Dec 2020

A couple of weeks ago, we participated in the «Automation of Telematics Business expert meet-up», held by Gurtam for hundreds of service providers & fleet management integrators around the world. In the face of the pandemic and economic downturn, professionals from all over the world discussed how to address the main issues in the implementation of helpdesk software for service automation, and how to smooth out the negative attitude towards the implementation of solutions and increase the likelihood of successful implementation of business process automation systems including customer support & field service processes.
Apart from Kirill Fedulov, cofounder of Okdesk (leading helpdesk system for service automation & field service), the experts were Milan Suletic, CEO of Codes, consultant and expert in software development, and Fabrice Fotso, CEO of Camtrack, the largest integrator from Cameroon, operating throughout Francophone Africa.
We have collected in this article the key and most important points of the speech.

Automation Pitfalls

Okdesk in practice26 Nov 2020

We're trying to compile feedback from our customers – service providers, fleet management integrators, field service companies – on how they use Okdesk to address their issues. IT-Service is one of our most active partners; they adopted our helpdesk system and use it in various aspects of their work. Alex Karymov, Director of the group of companies (GC), told us how it works in practical terms.

Helpdesk system implementation results

News03 Nov 2020

A field service company has to control the workload and work trips of its field technicians. The objective is simple: to make the fewest trips possible, and to maximize the efficiency of every employee, so there are no idling or overworked field technicians at any given moment. At the same time, the customer's simple infrastructure must be shrunk as much as SLA would allow it if it's applicable.

Field technicians and Field service.Controlling, scheduling and distributing the workload

Expert and market opinions26 Oct 2020

Many industries are using Okdesk for automation of their after-sale, field service and maintenance services. We've asked the representatives of several fleet management integrators (around 10, to be more precise) that implement and service GPS monitoring systems and various telematic equipment to tell us why they needed a help desk in the first place and what they achieved with it. As a result, we collected an exclusive insight from the industry's point of view.

Help Desk benefits for fleet management integrators

Okdesk in practice13 Oct 2020

The MONTRANS Group of Companies (GC) has tried many service management tools but has finally opted for Okdesk. In comparison with competitors, the latter allowed for relatively inexpensive automation of complex business processes, reduced redundancy of information, and completely eliminated hard copy paperwork.

Help Desk Okdesk. Real stories & practice

Expert and market opinions16 Sep 2020

We do a lot about the need to automate the service business & field service nowadays. Here are some numbers to back up our claim. We have obtained these numbers for the IT outsourcing market, but they are somewhat relevant as milestones for service companies in other segments as well.

The effects of helpdesk implementation

Uptime time past
12 months – 99,98
The number of customers who
support using Okdesk
Active development. Large
release once a month