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Flexible payment options — pay for 6 or 12 months. Starting package — 5 licenses.
For first automation
per month per license
8 communication channels
Mobile apps
Basic modules & features
Standard reports & dashboards
Min. 5 agents
«All in One»
Fully automation
per month per license
All modules & features
Interface customization
Domain parking
API for integrations
Dozens unique dashboards for MS BI (add-on)
Min. 5 agents
More than 30 licenses?
Have specific requirements?
Contact us to get your personal quote.
Get a special discount for annual subscription

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Service requests (tickets) scheduling and real-time monitoring
Multichannel ticket registering (phone call, self-service customer portal, web-form, email processing, mobile apps, Telegram chatbot etc.)  
Configure automatic email check  
Maintenance checklists (job photo uploads)  
Email conversation on tickets  
Tickets routing and user rights customization  
Customization of ticket statuses, priorities and notifications  
Automatic assignment of tickets to responsible agents  
Similar ticket replicating  
Scheduling of recurrent work orders  
Excel export generator  
Paid tickets and Scheduled maintenance  
Price-lists — billed quantities of works and materials in a ticket  
Timesheets — actual time worklog in a ticket (helps estimate service contract profitability)  
Service Level Agreement (SLA) management  
Clients, client's infrastructure
Company cards  
Сlient's facilities location tracking  
Roles and permissions  
Self-service customer portal  
Mobile app for clients (iOS and Android)  
Client’s signature on a smartphone screen  
Client’s satisfaction report  
Service contracts
CRM Module: manage all your customers and contracts in one system  
Service terms under contracts  
Email notifications of contract renewal  
Informing on the contract status when handling tickets  
Expiring contract reminder  
Service aims (clients facilities) and equipment
Equipment card: types, manufacturers and models  
Recurring and guarantee works scheduling  
Setting relations between Equipment, client’s facilities and contracts  
QR code generation (inventory count of serviced infrastructure)  
Field technicians Management
Technician’s Mobile Workplace (iOS and Android)  
Keeping track of agents’ daily itinerary  
Calendar view and user scheduler  
Map view and user scheduler  
Field technicians roles and permissions management  
Printed forms module (allows to create custom template-cased documents)  
Mobile application for field technicians (iOS and Android)
Geolocation using mobile embedded GPS  
Map view of routes on mobile device  
Creating new tickets (with incident photo)  
Tickets statuses and settings management  
Files attaching  
Maintenance checklists (job photo uploads)  
Chat and photos capture in reports  
Field user activities (timesheets)  
Offline mode (for places without Internet connection)  
Push notifications  
Mobile application for clients (iOS and Android)
Unlimited users  
Voice to text ticket submission  
QR-codes for fast ticket registration  
Access to knowledge base  
Tickets tracking and management (chat and files attach)  
Client satisfaction query  
Knowledge base
Built-in WYSIWYG article editor  
Roles and access management  
Articles visibility management  
In-built reports and analytics  
Okdesk integrations & API
IP Telephony Integration (CTI) via API  
SQL API for dozens of preconfigured reports in Microsoft Power BI+100$/mo
Integrations (Wialon, Navixy, Omnicomm, Slack) 
Branding and customization
Self Service portal customization (logo, colours, favicon and title text) 
Custom mobile apps publishing + support (iOS & Android)Request quotes
Domain parking 
Start providing WOW service today
Ready-made tools for multi-channel support and out-of-the-box integrations with Wialon & other vendors. The first results in 5 minutes after registration.
Uptime time past
12 months – 99,98
The number of customers
who support using Okdesk
Active development. Large
release once a month