Pricing
Flexible payment options — pay for 6 or 12 months. Starting package — 5 licenses.
«START»
For first automation
$29
per month per license
8 communication channels
Mobile apps
Basic modules & features
Standard reports & dashboards
Min. 5 agents
popular
«All in One»
Fully automation
$45
per month per license
All modules & features
Interface customization
Domain parking
API for integrations
Dozens unique dashboards for MS BI (add-on)
Min. 5 agents
«Enterprise»
More than 30 licenses?
Have specific requirements?
Contact us to get your personal quote.
Have specific requirements?
Contact us to get your personal quote.
Get a special discount for annual subscription
Find a plan that suites you
Do you have any questions? Write to sales@okdesk.com
«START» $29/month Request demo | «ALL IN ONE» $45/month Request demo | |
| Service requests (tickets) scheduling and real-time monitoring | ||
| Multichannel ticket registering (phone call, self-service customer portal, web-form, email processing, mobile apps, Telegram chatbot etc.) | ||
| Configure automatic email check | ||
| Maintenance checklists (job photo uploads) | ||
| Email conversation on tickets | ||
| Tickets routing and user rights customization | ||
| Customization of ticket statuses, priorities and notifications | ||
| Automatic assignment of tickets to responsible agents | ||
| Similar ticket replicating | ||
| Scheduling of recurrent work orders | ||
| Excel export generator | ||
| Paid tickets and Scheduled maintenance | ||
| Price-lists — billed quantities of works and materials in a ticket | ||
| Timesheets — actual time worklog in a ticket (helps estimate service contract profitability) | ||
| Service Level Agreement (SLA) management | ||
| Clients, client's infrastructure | ||
| Company cards | ||
| Сlient's facilities location tracking | ||
| Roles and permissions | ||
| Self-service customer portal | ||
| Mobile app for clients (iOS and Android) | ||
| Client’s signature on a smartphone screen | ||
| Client’s satisfaction report | ||
| Service contracts | ||
| CRM Module: manage all your customers and contracts in one system | ||
| Service terms under contracts | ||
| Email notifications of contract renewal | ||
| Informing on the contract status when handling tickets | ||
| Expiring contract reminder | ||
| Service aims (clients facilities) and equipment | ||
| Equipment card: types, manufacturers and models | ||
| Recurring and guarantee works scheduling | ||
| Setting relations between Equipment, client’s facilities and contracts | ||
| QR code generation (inventory count of serviced infrastructure) | ||
| Field technicians Management | ||
| Technician’s Mobile Workplace (iOS and Android) | ||
| Keeping track of agents’ daily itinerary | ||
| Calendar view and user scheduler | ||
| Map view and user scheduler | ||
| Field technicians roles and permissions management | ||
| Printed forms module (allows to create custom template-cased documents) | ||
| Mobile application for field technicians (iOS and Android) | ||
| Geolocation using mobile embedded GPS | ||
| Map view of routes on mobile device | ||
| Creating new tickets (with incident photo) | ||
| Tickets statuses and settings management | ||
| Files attaching | ||
| Maintenance checklists (job photo uploads) | ||
| Chat and photos capture in reports | ||
| Field user activities (timesheets) | ||
| Offline mode (for places without Internet connection) | ||
| Push notifications | ||
| Mobile application for clients (iOS and Android) | ||
| Unlimited users | ||
| Voice to text ticket submission | ||
| QR-codes for fast ticket registration | ||
| Access to knowledge base | ||
| Tickets tracking and management (chat and files attach) | ||
| Client satisfaction query | ||
| Knowledge base | ||
| Built-in WYSIWYG article editor | ||
| Roles and access management | ||
| Articles visibility management | ||
| In-built reports and analytics | ||
| Okdesk integrations & API | ||
| IP Telephony Integration (CTI) via API | ||
| SQL API for dozens of preconfigured reports in Microsoft Power BI | — | +100$/mo |
| REST API | — | |
| Webhooks | — | |
| Integrations (Wialon, Navixy, Omnicomm, Slack) | — | |
| Branding and customization | ||
| Self Service portal customization (logo, colours, favicon and title text) | — | |
| Custom mobile apps publishing + support (iOS & Android) | — | Request quotes |
| Domain parking | — | |
Start providing WOW service today
Ready-made tools for multi-channel support and out-of-the-box integrations with Wialon & other vendors. The first results in 5 minutes after registration.
Uptime time past
12 months – 99,98
12 months – 99,98
250k
The number of customers
who support using Okdesk
who support using Okdesk
Active development. Large
release once a month
release once a month
