“Let’s say, yet another client contacts your customer support. To help them solve their issue, you need to check which device or unit is being referred to. To do so, you use Wialon, or look through the internal documentation, or clear up all the details with the client spending additional time.
The more end-users, units, and devices the service provider caters for, the more time the technical support spends on collecting the necessary information. Thus, there is less time left for the request processing, the labor costs increase, while the failure to react quickly in a critical situation can mess up the relations with the client.”
- Gurtam/Wialon. Read the full article at Gurtam.com