Tarifas
Opciones de pago flexibles — pague por 6 o 12 meses para empezar. Paquete de inicio — 5 licencias.
«COMIENZO»
Para la primera automatización
$29
al mes por licencia
8 canales de comunicación
Aplicaciones móviles
Módulos y funciones básicos
Informes y paneles estándar
Min. 5 agentes
popular
"TODO EN UNO"
Completa automatización
$45
al mes por licencia
Todos los módulos y funciones
Personalización de la interfaz
Aparcamiento de dominios
API para integraciones
Docenas de paneles únicos para MS BI (complemento)
Min. 5 agentes
"EMPRESARIAL"
¿Necesita más de 30 licencias?
¿Tiene requerimientos específicos?
Contáctenos para ofrecerle una oferta personal.
¿Tiene requerimientos específicos?
Contáctenos para ofrecerle una oferta personal.
Obtenga un descuento especial por la suscripción annual
Comparación de tarifas
¿Tiene usted alguna pregunta? Escribir a sales@okdesk.com
«COMIENZO» $29/mes Solicitar demostración | «TODO EN UNO» $45/mes Solicitar demostración | |
| Service requests (tickets) scheduling and real-time monitoring | ||
| Multichannel ticket registering (phone call, self-service customer portal, web-form, email processing, mobile apps, Telegram chatbot etc.) | ||
| Configure automatic email check | ||
| Maintenance checklists (job photo uploads) | ||
| Email conversation on tickets | ||
| Tickets routing and user rights customization | ||
| Customization of ticket statuses, priorities and notifications | ||
| Automatic assignment of tickets to responsible agents | ||
| Similar ticket replicating | ||
| Scheduling of recurrent work orders | ||
| Excel export generator | ||
| Paid tickets and Scheduled maintenance | ||
| Price-lists — billed quantities of works and materials in a ticket | ||
| Timesheets — actual time worklog in a ticket (helps estimate service contract profitability) | ||
| Service Level Agreement (SLA) management | ||
| Clients, client's infrastructure | ||
| Company cards | ||
| Сlient's facilities location tracking | ||
| Roles and permissions | ||
| Self-service customer portal | ||
| Mobile app for clients (iOS and Android) | ||
| Client’s signature on a smartphone screen | ||
| Client’s satisfaction report | ||
| Service contracts | ||
| CRM Module: manage all your customers and contracts in one system | ||
| Service terms under contracts | ||
| Email notifications of contract renewal | ||
| Informing on the contract status when handling tickets | ||
| Expiring contract reminder | ||
| Service aims (clients facilities) and equipment | ||
| Equipment card: types, manufacturers and models | ||
| Recurring and guarantee works scheduling | ||
| Setting relations between Equipment, client’s facilities and contracts | ||
| QR code generation (inventory count of serviced infrastructure) | ||
| Field technicians Management | ||
| Technician’s Mobile Workplace (iOS and Android) | ||
| Keeping track of agents’ daily itinerary | ||
| Calendar view and user scheduler | ||
| Map view and user scheduler | ||
| Field technicians roles and permissions management | ||
| Printed forms module (allows to create custom template-cased documents) | ||
| Mobile application for field technicians (iOS and Android) | ||
| Geolocation using mobile embedded GPS | ||
| Map view of routes on mobile device | ||
| Creating new tickets (with incident photo) | ||
| Tickets statuses and settings management | ||
| Files attaching | ||
| Maintenance checklists (job photo uploads) | ||
| Chat and photos capture in reports | ||
| Field user activities (timesheets) | ||
| Offline mode (for places without Internet connection) | ||
| Push notifications | ||
| Mobile application for clients (iOS and Android) | ||
| Unlimited users | ||
| Voice to text ticket submission | ||
| QR-codes for fast ticket registration | ||
| Access to knowledge base | ||
| Tickets tracking and management (chat and files attach) | ||
| Client satisfaction query | ||
| Knowledge base | ||
| Built-in WYSIWYG article editor | ||
| Roles and access management | ||
| Articles visibility management | ||
| In-built reports and analytics | ||
| Okdesk integrations & API | ||
| IP Telephony Integration (CTI) via API | ||
| SQL API for dozens of preconfigured reports in Microsoft Power BI | — | +100$/mo |
| REST API | — | |
| Webhooks | — | |
| Integrations (Wialon, Navixy, Omnicomm, Slack) | — | |
| Branding and customization | ||
| Self Service portal customization (logo, colours, favicon and title text) | — | |
| Custom mobile apps publishing + support (iOS & Android) | — | Request quotes |
| Domain parking | — | |
Empiece a proporcionar un servicio SORPRENDENTE hoy mismo
Herramientas preparadas para el soporte multicanal e integraciones listas para usar con Wialon y otros proveedores. Los primeros resultados en 5 minutos después del registro.
Tiempo pasado de actividad
12 meses – 99,98
12 meses – 99,98
250m
El número de clientes a los que se les
presta asistencia usando Okdesk
presta asistencia usando Okdesk
Desarrollo activo. Gran
lanzamiento una vez al mes
lanzamiento una vez al mes
