Best Field Service Automation Solution for Fleet Management Integrators
Okdesk is an industry-leading solution that provides unique integrations with popular hardware and software vendors like Escort, Gurtam, Navixy, and Omnicomm. Never lose a ticket again, register 100% of incoming service requests linked to your vehicles and sensors.
| Fleet management integrators using Okdesk worldwide | >100 |
| >100 000 | Devices maintained within Okdesk globally |
“We needed a system that could keep track of everything related to after-sale services for our customers. CRM systems were not a good fit for that purpose. We needed a dedicated tool for processing customer requests. We've tested several solutions available on the market and went with Okdesk. It has already been used by our peers, who have shared positive experiences. We really appreciated the interface. All the tools we needed were just a few clicks away from the main screen. We liked that almost instantly.”
- Evgeny Martynenko, Esmikom, Irkutsk. Read the full article on our blogDecrease Ticket Resolution Time
Multiple channels for receiving service requests, powerful scheduling and dispatching modules, mobile apps for technicians, and dozens of detailed preconfigured reports
Boost Field Employee Productivity
User-friendly mobile app for field technicians to solve all issues in real-time. Evenly distribute requests between engineers based on their location, availability & planned workload
Grow Y-o-Y
Revenue
Revenue
Professional monitoring of all your metrics with multi-level reporting to improve your efficiency and determine new growth opportunities
Robust Scheduling & Dispatching
Modules with Endless Customization
Automate dispatching, service contracts management, & equipment maintenance on the go.
“Thanks to Okdesk, we've almost entirely eliminated the need for hard copy reports. We have a special form to fill out and sign on the smartphone screen when the status of the request is set to "Work complete." When the report is signed, the status of the request is changed to "Maintenance complete." We have reduced the work completion and payment paperwork deadlines by one calendar month, and eliminated many disputable issues.”
- MONTRANS.
Read the full article about how an integrator with +30,000 vehicles implemented Okdesk
“Thanks to Okdesk, we've almost entirely eliminated the need for hard copy reports. We have a special form to fill out and sign on the smartphone screen when the status of the request is set to "Work complete." When the report is signed, the status of the request is changed to "Maintenance complete." We have reduced the work completion and payment paperwork deadlines by one calendar month, and eliminated many disputable issues.”
- MONTRANS.
Read the full article about how an integrator with +30,000 vehicles implemented Okdesk
FULLY CUSTOMIZABLE WORKSPACE
Automate and improve your maintenance works and ticket resolution with a number of robust features.
Click to see a video
Click to see a video
CALENDAR VIEW MODE
Use maximum resources without overloading your maintenance technicians. Drag-and-drop tasks to free slots to optimize your scheduled works.
Click to see a video
Click to see a video
MAP VIEW MODE
Track locations of your assets, tickets, and service technicians in real-time. Drag-and-drop a ticket on the map to assign it to the best-located technician.
Click to see a video
Click to see a video
Syncronise your Vehicules and Sensors Data, Create Tickets Directly from Wialon Interface
“Let’s say, yet another client contacts your customer support. To help them solve their issue, you need to check which device or unit is being referred to. To do so, you use Wialon, or look through the internal documentation, or clear up all the details with the client spending additional time.
The more end-users, units, and devices the service provider caters for, the more time the technical support spends on collecting the necessary information. Thus, there is less time left for the request processing, the labor costs increase, while the failure to react quickly in a critical situation can mess up the relations with the client.”
- Gurtam/Wialon. Read the full article at Gurtam.comThe more end-users, units, and devices the service provider caters for, the more time the technical support spends on collecting the necessary information. Thus, there is less time left for the request processing, the labor costs increase, while the failure to react quickly in a critical situation can mess up the relations with the client.”
“Integrating Okdesk has allowed us to implement a system of multi-channel communications via commonly used channels like mobile app, VoIP and email, and more modern ones, like Telegram and customer web portal.”
- Wialon-Service.
Read the full article on our blog
- Wialon-Service.
Read the full article on our blog
End-to-End Field Service with GPS Tracking
A full-featured mobile app for field professionals eliminates the need to call the help desk service, also reducing the cost of SMS notifications to zero.
Routing to the facilities, writing off labor costs, and attaching photos – all these features allow you to speed up ticket resolution and increase control over the quality of execution.
Routing to the facilities, writing off labor costs, and attaching photos – all these features allow you to speed up ticket resolution and increase control over the quality of execution.
EVERYTHING AT HAND
Get in-app access to a list of service requests. You can also add a photo of the premises or as evidence of a job done.
ONLINE DIRECTORY
Have all the necessary information about clients, objects, and more. Pull up any equipment data complete with its entire service history.
ADVANCED CHECKLISTS
Never miss a thing again. Quickly add members and due dates to stay on track. Tick tasks off the checklist as you complete them.
PRICELISTS
Bill additional tasks, spare parts, and components right from the platform. Okdesk’s ‘Price list’ module allows you to store the nomenclature of spare parts, consumables, and work operations.
Integration between Navixy and Okdesk
Synchronize your units with the Okdesk Work Order Management system
All your vehicles and sensors information
Geo-locations of vehicles
All your vehicles and sensors information
Geo-locations of vehicles
Click here to request a demo
Manage all Your Business Indicators in One Place
All necessary dashboards and key metrics reports are built into Okdesk. We also provide integration with BI systems.
See an example of our reports for MS Power BI
See an example of our reports for MS Power BI
ANALYTICAL MULTI-LEVEL REPORT PANEL
Identify the real source of problems with detailed, multi-level reporting.
BENCHMARKING
Monitor and measure your progress to become the best in your industry.
BUSINESS METRICS AT YOUR FINGERTIPS
Leverage enterprise-level dashboards to stay on top of your key metrics.
Other unique integrations
Approved by 10000+ service businesses, vendors & fleet management integrators
We are fleet management integrator from Chile. But we do business in Lat.Am & Spain. Okdesk...That`s great! It helpes automate all of our service activities. We also did an integration with monitoring system via API according to our special cases. Great job, guys!
By incorporating Okdesk, Epol has obtained in the short term a system that supports post-sale management and customer satisfaction. We believe that these types of tools are very important as they allow ordering key areas of modern and successful companies.
Our partners use Okdesk for their customer service processes automation. We, as a vendor, are aimed at our partners business development and improvement. Especially for this, we have developed out-of-the-box Okdesk integration, which helps end-customers sent requests to the service partner without a hitch directly from the Scout-studio interface
We use Okdesk to provide support for our entire dealer and partner network. The system is the most understandable and customizable. That is why we constantly connect our other divisions to work with it, automating an increasing number of processes.
Take Okdesk on a Test Drive
Register here for a free 14-day trial or send us a request to sales@okdesk.com
Our representatives will be happy to contact you and discuss how Okdesk can fit your fleet management integration needs.
Our representatives will be happy to contact you and discuss how Okdesk can fit your fleet management integration needs.
Uptime time past
12 months – 99,98
12 months – 99,98
250k
The number of customers
who support using Okdesk
who support using Okdesk
Active development. Large
release once a month
release once a month
