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Business tips, expert opinions, customer cases & real stories from industries, Okdesk updates
Expert and market opinions26 Oct 2020

Many industries are using Okdesk for automation of their after-sale, field service and maintenance services. We've asked the representatives of several fleet management integrators (around 10, to be more precise) that implement and service GPS monitoring systems and various telematic equipment to tell us why they needed a help desk in the first place and what they achieved with it. As a result, we collected an exclusive insight from the industry's point of view.

Help Desk benefits for fleet management integrators

Expert and market opinions16 Sep 2020

We do a lot about the need to automate the service business & field service nowadays. Here are some numbers to back up our claim. We have obtained these numbers for the IT outsourcing market, but they are somewhat relevant as milestones for service companies in other segments as well.

The effects of helpdesk implementation

 
Uptime time past
12 months – 99,98
100k
The number of customers who
support using Okdesk
 
Active development. Large
release once a month