A comfortable and well-thought-out shopping mall is an indispensable part of the megacity infrastructure in the 21st century. A modern shopping mall can be compared to an entire city in terms of the number of utilities and communication systems in use, a complex hierarchy of employees and contractors, a variety of tenants, and a huge flow of visitors. How do you automate all service interactions and tenant relationship management in such a "city"?
Almost doubling the chain business is a major challenge for retailers. The Maxi Retail chain managed to cope with it without increasing their staff. They achieved this by optimizing operations through the use of convenient dedicated helpdesk tools that created a shared information space for dispatchers and executors.
We're trying to compile feedback from our customers – service providers, fleet management integrators, field service companies – on how they use Okdesk to address their issues. IT-Service is one of our most active partners; they adopted our helpdesk system and use it in various aspects of their work. Alex Karymov, Director of the group of companies (GC), told us how it works in practical terms.
The MONTRANS Group of Companies (GC) has tried many service management tools but has finally opted for Okdesk. In comparison with competitors, the latter allowed for relatively inexpensive automation of complex business processes, reduced redundancy of information, and completely eliminated hard copy paperwork.
As the number of vending machines serviced increased, Megas Vending moved the technical service from WhatsApp chat rooms to Okdesk. Thanks to the help desk system, Megas Vending's specialists can promptly address business issues critical for the company, which reduces the total downtime of broken machines. The company is planning to make the Okdesk solution an important link in the telemetry data collection in the future.